‘Tis the season for holiday travel. One of the busiest times of the year for the hospitality industry. It’s the best time for hoteliers to get into the spirit.
To provide for today’s demanding travelers, hoteliers ought to ask themselves, “What value can I provide to guests that would entice them to stay at my
Hoteliers can agree that many, if not all travelers, bring their smartphones along during their travels. This is a new way to get in front of your guests.
It is known that it is less costly for hoteliers to retain a guest than it is to attract a new one. Gaining new guests can cost approximately 5 to 8 times
It’s easy to become accustomed to answering phone calls from the front desk, but is there a way for hotels to capitalize on the monotony of the voice channel?
Hotels must find creative ways to reach and engage guests through their mobile devices to not only stay top of mind but to create more opportunities for