Aileen Hoang

One of the growing hospitality trends in the year 2015 is the unwavering increase of international travel all around the...

‘Tis the season for holiday travel during one of the busiest times of the year for the hospitality industry. It’s...

Savvy hoteliers are generally more aware of hotel marketing strategies that will bring in more business for their hotel after...

Over the past few years, the hospitality industry’s segment of business and leisure travelers have begun to merge into a...

A hotel’s business mix is commonly comprised of a different percentage of segments, such as business and leisure travelers. These...

Even though travel review websites are gaining popularity and significance among travelers, many hoteliers still do not leverage travel reviews to their hotel’s advantage.

Here are several examples that you can use to provide a personalized experience that guests will appreciate by using Big Data analytics.

Summer days are here again, meaning that travel is going to be one of the hottest things to do this...

The demands of modern travelers are changing the standards of the hospitality industry; so hoteliers can expect personalization to better define how hotels will operate in the future. Ultimately, providing a catered and personalized experience for guests is going to be one way to achieve greater hotel bookings.

Hoteliers can agree that many, if not all travelers bring their smartphones along during their travels. According to recent studies,...

It is already known that it is less costly for hoteliers to retain a guest than it is to attract...

It’s easy to become accustomed to plainly answering phone calls from the front desk, but is there a way for...

The immense opportunity and benefits of having a mobile platform is becoming a huge reality in the hospitality industry today....

The summer season is fast approaching, and that typically means that your hotel’s occupancy rates will hopefully be booming...

The term ‘Big Data’ has been a very popular buzzword used among marketers and other professionals in the past...

The recent eruption of smartphones and tablets over the last several years has greatly changed the playing field in...

Getting direct bookings through your hotel’s website is a constant battle, one in which often leads to defeat rather...