Will Ava replace my staff?

No. Ava is designed to support your team, not replace them. Ava handles routine questions, captures leads, and books appointments, so your staff can focus on higher-value conversations and in-person service.

Can Ava be trained on my business?

Yes. Ava is trained using your business information, such as services, hours, location, and frequently asked questions. This allows Ava to respond accurately and consistently, just as a knowledgeable team member would.

What happens if Ava cannot answer a question?

If Ava reaches a situation where human help is needed, the conversation can be handed off to your team. Ava also captures the customer’s contact information, so no leads are lost.

Does Ava work after hours and on weekends?

Yes. Ava works 24 hours a day, 7 days a week, including nights, weekends, and holidays. This ensures your business never misses an opportunity when customers reach out outside normal business hours.

Can Ava book appointments automatically?

Yes. Ava can schedule appointments via website chat, text messaging, or phone, depending on your selected edition. Appointments can be routed to your existing calendar or scheduling system.

Is Ava difficult to set up?

No. Setup is straightforward, and E-Marketing Associates helps configure Ava based on your business needs. Most businesses can get up and running quickly without technical knowledge.

Does Ava sound robotic when answering customers?

No. Ava uses natural, conversational language that sounds friendly and professional. For phone calls, the voice can also be customized to match your brand and tone.

Is my customer data safe?

Yes. Conversations and customer information are stored securely, and your business retains ownership of all customer data collected by Ava.

Ava Business Assistant Software

24/7 AI Chat & Call Answering

Your always-on AI voice and messaging assistant that captures leads, books appointments, and responds instantly so no opportunity slips through the cracks.

Powered by Ava AI technology, developed and supported by E-Marketing Associates.

What Is Ava Business Assistant?

Ava Business Assistant is a 24/7 digital assistant for your business. It acts like a friendly front desk that never takes a break, helping you respond to website visitors, messages, and phone calls automatically.

Ava helps you reply faster, capture more leads, and book more appointments without requiring extra staff.

Businesses that respond faster to inquiries often convert significantly more leads into paying customers because people want answers right away.

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AI assistant capturing leads and booking appointments for a small business in El Monte, CA

Capture More Leads, Book More Appointments, Stay Responsive 24/7

Ava Business Assistant makes sure every inquiry is handled quickly and consistently, day or night.

Respond to new leads instantly

Book appointments automatically

Capture contact information without manual follow-up

Reduce missed calls and unanswered messages

What’s Included

Ava Business Assistant is available in three editions, so you can choose the level of support that fits your business.

Core Components

Ava Website Chat

An AI-powered chat tool on your website that answers common questions, captures leads, and helps schedule appointments.

Ava Call Assistant

An AI-powered voice assistant that answers phone calls, gathers caller information, and books appointments for you.

Editions and Features

Below is a side-by-side comparison to help you quickly see what is included with each Ava Business Assistant edition. Full pricing details are listed just below the table for clarity.

Feature

Standard

Pro

Premium

Ava Website Chat

Appointment Booking and Lead Capture via Chat

AI WhatsApp Messaging

Respond to Facebook Business messages automatically

Respond to Instagram Business messages automatically

Respond to emails automatically

Custom Capability Editor

AI SMS Messaging with Local Phone Number (U.S. and Canada)

Illustration showing a complex 3D network of interconnected white and gold spheres connected by thin rods, set against a dark blue background.

Missed Call Text-Back

Automated responses to SMS campaigns

Answer phone calls with Ava Call Assistant (300 minutes per month)

Appointment Booking and Lead Capture via Phone Calls

Customizable AI Voice

How Ava Responds Instantly to Every Lead

Business receiving instant responses to customer inquiries through chat and phone in El Monte, CA

Ava Business Assistant responds the moment someone reaches out through your website, text message, email, social media, or phone.

Available 24 hours a day, 7 days a week
Can communicate in multiple languages
Uses your business information to answer common questions
Hands conversations to your team when human help is needed

Fast and consistent responses help build trust and increase the likelihood that a lead becomes a customer.

Custom Capabilities Made Simple

Ava can be taught to do more than just chat.

Using Custom Capabilities, Ava can connect to other software your business already uses. This connection is made through an Application Programming Interface (API), which is simply a secure way for different software systems to communicate.

For example, Ava can:

Check availability or inventory
Schedule appointments
Look up order or account information
Trigger actions inside your existing software tools

Once set up, Ava collects the right information and delivers accurate answers automatically.

Business team viewing all customer messages and calls in one inbox in El Monte, CA

One Inbox for All Conversations

All conversations are organized in one shared inbox, including:

Phone calls
Text messages and WhatsApp
Website chat
Facebook and Instagram messages
Email

Ava responds instantly across channels and keeps everything organized, so your team can step in at any time with full context.

Better Customer Records Without Extra Work

Every interaction helps build a complete customer record automatically.

Ava stores:

Contact details
Message and call history
Conversation notes and context

This gives your team a clear picture of every customer relationship, even if staff changes over time.Every interaction helps build a complete customer record automatically.

Pricing and Editions

Standard
$78 per Month

Available worldwide

Best for businesses that want fast responses and lead capture through website chat and messaging.

Includes:

Ava Website Chat

Appointment Booking and Lead Capture via Chat

AI WhatsApp Messaging

Automated responses to Facebook and Instagram Business messages

Automated email responses

Custom Capability Editor

Pro
$98 per Month

Available in the U.S. and Canada

Best for businesses that want text messaging and better follow-up for missed calls.

Includes everything in Standard, plus:

AI SMS Messaging with Local Phone Number (U.S. and Canada)

Missed Call Text-Back

Automated responses to SMS campaigns

Premium
$198 Per Month

Available in the U.S. and Canada

Best for businesses that want AI to answer phone calls and book appointments automatically.

Includes everything in Standard and Pro, plus:

Ava Call Assistant for answering phone calls

Appointment Booking and Lead Capture via Phone Calls

Customizable AI Voice

Usage details:

Up to 300 minutes per month

Unlimited calling bonus available through mid-2026

Call overages are approximately $0.10 per minute, depending on the voice provider used

Which Ava Edition Is Right for You?

SMS messaging options on Ava Business Assistant App

Choose Standard if:

Most of your leads come through your website or social media
You want instant responses without adding staff
You want a simple, affordable way to capture and follow up with leads

Choose Pro if:

Customers frequently text your business
You miss calls and want an automatic text follow-up
You want better lead nurturing through SMS messaging

Choose Premium if:

Phone calls are critical to your business
You want calls answered even after hours
You want appointments booked without staff involvement

Industry Use Cases

Home Services

Ava answers common questions, captures service requests, and books appointments so you never miss a job opportunity.

Medical & Dental

Ava helps schedule appointments, answer basic questions, and reduce front-desk workload while staying responsive after hours.

Legal Services

Ava captures new client inquiries, gathers case details, and ensures every lead receives a timely response.

Hospitality

Ava answers questions about availability, amenities, and policies while capturing booking and event inquiries.

Professional Services

Ava helps consultants, accountants, and agencies respond quickly and book consultations automatically.

AI assistant helping local businesses respond to customers across multiple industries in El Monte, CA

Ready for Ava?

Ava Business Assistant works around the clock, so your business does not have to.Respond faster, capture more leads, and turn conversations into customers with Ava.

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