Reviews

Most owners know there is a direct correlation between review scores & an increase in business. What most don’t know is how to get more customer reviews.

If you want to know how to improve your business reviews, take note of these tips. Sometimes, reviews can be the final decision-making process.

Reviews can influence how consumers perceive a company or product. Use these tips to get more reviews so you can stand out from your competitors.

Review sites and social media are tools that all travelers should use when looking for hotels to stay in. But what happens when you get a negative review?

When a review is left by your guest after their stay, it all comes down to how you handle it. Responding appropriately can generate more business.

If you have a good product or exceptional service, then I think that you are a prime candidate to improve your branding through Yelp.

Customer service is a crucial aspect of any business, but have you ever thought about how it can affect your online presence?

If you're running a hotel or work in one, there's no doubt that you've received a ton of emails and calls from "influencers," asking for a free stay.

In today’s internet-centered society, one is unlikely to come across a person who doesn’t consult online opinions before making a purchase.

What review sites should your hotel be monitoring in 2017? Make sure you are actively checking and responding on these key sites.