Review

Responding to a Negative Hotel Review

April 29, 2019
hotel front desk
Review sites and social media are tools that all travelers should use when looking for hotels to stay in. But what happens when you get a negative review?
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Three Tips to Improve Review Results

October 15, 2018
man typing on laptop wearing a nice watch
When a review is left by your guest after their stay, it all comes down to how you handle the guest experience.
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Branding Through Yelp

September 17, 2018
how to build a brand
Before you can take advantage of the branding benefits of Yelp, you need to make sure that all your ducks are in order. If that is taken care of then you can start using these tactics for branding.
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Customer Service for Hotels via Social Media

July 26, 2018
Customer Service for Hotels via Social Media
Customer service is a crucial aspect of any business, but have you ever thought about how it can affect your online presence?
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How Hotels Can Scope Out Fake Influencers

June 28, 2018
should my hotel work with an influencer
If you’re running a hotel or work in one, there’s no doubt that you’ve received a ton of emails and calls from “influencers” asking for a free stay. Here's how to distinguish beneficial influencers from fake influencers.
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Understanding Bias in Online Reviews: A Guide for Businesses

May 15, 2018
reviews
In today’s society, one is unlikely to come across a person who doesn’t consult online opinions before making a purchase. Online reviews have become a deciding factor when purchasing a product or service. If you have enough reviews, it could seriously affect your business in one way or another.
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The Online Reviews your Hotel HAS to be Monitoring in 2017

October 26, 2017
Online Reviews your Hotel HAS to be Monitoring in 2017
What review sites should your hotel be monitoring in 2017? Make sure you are actively checking and responding on these key sites.
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Why Online Reviews are Important for Your Business

August 22, 2016
tablet computer and computer keyboard
Everybody’s a critic, especially now that it is easier than ever for customers to voice opinions online. Why should you care about these reviews?
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Do Hotel Guests Reviews Really Matter?

May 18, 2016
pool on mountainside
In today’s internet-driven climate, more hotel guests can voice their opinions of your hotel in...
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How to Improve Customer Reviews

March 14, 2016
managing customer reviews
Do you remember why you first got into the hotel business? This is one question that I think gets thrown by the wayside over time. Would you believe it if I told you that adding a little bit more hospitality, could increase your bottom line? Simply improving your customer service could go a long way.
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