The Importance of TripAdvisor’s New Full Review Form

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Renee Radia
Renee Radia
September 5, 2012
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TripAdvisor alleviated its review process more than ever last week when the popular travel website released its newest widget for hotels. The widget, called the Full Review Form, is a nice addition to TripAdvisor’s pre-existing widgets that encourage users to leave reviews with an inset on the hotel’s website itself. Before this new widget was released, the only options available let users simply start the review process but made them navigate to the TripAdvisor website in order to actually finish and post the review. With the Full Review Form, reviewers can fill out an entire TripAdvisor review without ever leaving the hotel’s website.

This new plugin aims to be more effective in garnering reviews. The idea is that since users won’t have to navigate to a different site at all, they can quickly rate the cleanliness, service, value, etc. and leave a note about the property without hesitation or inconvenience. It is typically considered poor etiquette to ask a customer flat out for a review, so this widget can have an even greater impact because a customer will be more likely to leave a review on his own instead of being used as an obvious promotional vehicle. From TripAdvisor’s official press release:

“TripAdvisor’s new Full Review Form tool helps businesses collect more reviews and opinions right from their own websites and make this feedback available before our large community of travelers,” said Christine Petersen, president of TripAdvisor for Business. “Research shows that 81 percent of travelers find user reviews important when determining which hotel to stay at during their trip, and nearly half won’t book a property if it doesn’t have reviews on sites like TripAdvisor.”

The Full Review Form widget only reiterates the ever-growing importance of reviews in the travel industry. With this potential increase in hotel reviews, it is also essential that a hotel’s management monitors and responds accordingly to select reviews. A recent Forrester and TripAdvisor study revealed the following insightful statistics about online reviews:

  • 71% of travelers think that management responses are important
  • 68% of travelers would choose a hotel with management responses over a comparable hotel without them
  • 79% of travelers feel reassured to see management responses to negative reviews

In addition, a recent custom study from TrustYou found that hotels that respond to online reviews (positive or negative) average 6% higher review scores than hotels that do not!These findings should encourage hoteliers to enhance their strategies for getting reviews, as well as responding to reviews in the digital space, and installing TripAdvisor’s Full Review Form widget is a good place to start!

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