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Before going on a trip, it is common practice to check online reviews of hotels. Travelers want a better idea about what to expect from a hotel before actually booking a room. A commonplace to check hotel reviews is TripAdvisor, one of the world’s largest travel websites with over 200 million people visiting the site each month. TripAdvisor alone has over 100 million reviews according to its website. Hotel owners should not see TripAdvisor as merely a place for customers to leave reviews but instead, take advantage of the fact that TripAdvisor allows business accounts. With a business account, hotels can better manage their online reputation. If you do not currently have a TripAdvisor business account, follow the steps below to get started.
Before getting started, you first need to claim your hotel on TripAdvisor. Click on this page and enter the name and city of your hotel. Select the hotel then click on the “Register for this business” button. You can choose to sign up with either your hotel’s Facebook page or the standard way via your email address. TripAdvisor may wish to verify the account by contacting your hotel by phone.
First, you have to register for a business account. Then it is crucial to make sure that all details regarding the hotel are listed and correct. These are the features that may be listed about your hotel: amenities, the address, contact email address, phone number, website, special offers, and the number of rooms as well as a small description. Double-check to make sure details do not contain errors so guests inquiring about your hotel will have the right information to make an informed decision.
This can be the first time a potential customer will catch a glimpse of your hotel. You want to be sure your property is being appropriately represented with professional images that truly showcase the hotel. Remove any dated or unflattering photos. TripAdvisor allows the hotel to choose a cover photo, so be sure to select a prominent image that will be the forefront of your page. Photos should give potential guests a good idea of what the hotel is really like. Be sure to upload images of hotel rooms, the lobby, facilities, and any other areas of your hotel along with descriptive captions for each photo. TripAdvisor users are allowed to vote on the images, so do not try to be deceptive and only post actual photos of your hotel.
This is the most crucial reason for creating a business account for your hotel. When responding to reviews, never use a single stock response. Instead, personalize each message and direct it to the individual situation. This could very well be your last chance to remedy a problem or complaint. Remain professional in all responses and remember that your message will be available for millions of viewers to see in the future. It is also a good idea to thank guests who leave stellar comments about your hotel and invite them to visit again.
A great feature that TripAdvisor offers hotel owners is a free analytics tool. Through the analytics tab, hotel owners can view:
TripAdvisor lists these free features on its site that are available to all business accounts. Companies who subscribe to the Business Listings feature will also be able to view trend graphs, performance metrics, and top special offers by click-through.
Marketing for independent hotels requires a monetary investment. If your hotel is not managing its online reputation, the money you have spent to market your hotel could easily be put to waste. Take the first step in managing your hotel’s online reputation today.
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