Leveraging Facebook for Hotels

using facebook for hotels
Jacqueline Puga
Jacqueline Puga
April 5, 2017

Table of Contents


Using a personal Facebook account is very different form curating a professional business page. Here are some ways of optimizing your hotel’s Facebook page to use its features to your advantage as part of your hotel social media strategy.

The first step is setting up the business page and filling out as much correct information as possible like the address, correct website and adding a few photos of the hotel. Once you have optimized your Facebook page you can go one step further and add custom tabs. These tabs will show up at the left side of the profile under the profile picture. These tabs can be divided into sections that show something specific to your hotel. You can pull reviews and display them on one tab or have a booking widget that shows vacancy at your hotel on another. After you are happy with your page you’ll have to create content.

With social media one must constantly create content to show up on search results since these usually only pull the latest, best performing posts. If you don’t create content you might as well count yourself out of the running for gaining bookings through Facebook. The posts you share with your audience should follow the 80/20 rule where 80% of your content is social and 20% of your content is self-promotion. Although this might seem counter intuitive it’s helpful to recognize that Facebook is a social platform and users seek interesting content that they enjoy reading and can share with their friends. Users do not want to be bombarded with ads and a “sales-ey” post is just that. So when you make a call-to-action like, “book now”, or “call today” make sure that you have set up your customers to see the value of your hotel through these social posts.

Other aspects of great Facebook posts are eye catching hotel photos with short captions, emoji use, mentions and hashtags. All of these elements have been proven to increase the visibility or engagement of posts. But it’s not just about the content, you also have to be look at Facebook Insights to make sure you are reaching your audience by posting at the right time. Make sure to post at the times when most of your followers are online as this will lead to a wider reach.

One fairly new Facebook feature that  is widely underused is Facebook Live. The availity to stream live video not only allows you to show what is happening at your hotel but it also notifies your followers when you have gone live. This is the perfect opportunity to showcase events or conferences taking place in your meeting spaces. Just a quick video of the guest or setup is enough to get Facebook users curious about your event space.

Last but not least you have to optimize. It cannot be stressed enough that analyzing your strategy and tailoring it can work wonders for your Facebook engagement. Set goals for yourself and follow through. If your strategy isn’t producing the results you want, why is that? Is there anything you can test to see if it outperforms your current strategy? How about testing something like a photo with a different caption? Instead of making a statement try asking a question to invite users to engage with the posts. Optimize, repeat.

Overall, it can be overwhelming to think that what lives on the internet will always stay up online but you can make it count. Showcase the best of your hotel by staying true to your brand and maintaining your audience in mind when creating content. Use all of these tips to optimize your hotel’s Facebook and remember to analyze, and optimize.

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