B2B

You could be missing out on potential clients because somewhere online your address and phone number are completely inaccurate.

If guest services is your weakest link, you might want to go back to the drawing board when it comes to your hotel's priorities.

As a business owner, you want your website to generate revenue, but converting visitors into customers is not always easy. Poor website interactions, slow load times, and bad follow through are just some of the reasons why your site might not be performing up to speed.

Are you looking for a simple guide on how to set up alerts? This isn't it. If you are looking for some alerts to keep an eye on things, this article is for you.

There’s no better time than now to be in the hotel business, with the AHLA reporting more than 1B guests stay in American hotels every year. Getting these customers might not be easy. Making sure you have these 4 parts of your business plan in order, can make occupancy issues a thing of the past.

They days of targeting a broad match keyword like “hotels in LA” are over. Advertising is now granular. What are you doing to pass up the competition?

Google now allows businesses to chat directly with customers from search. Here's how it works and how to set it up.

These 8 books will help you market your hotel this year! If you read just 25 pages every day, you will be able to develop a better marketing strategy!

Get the most out of the free tools that Google has to offer by using Google Alert for your hotel.

What do travelers look for when they shop for a hotel? Well, that depends on the type of...

Recently the FCC has put their foot down on the fight over WiFi Blocking in hotels. They have ruled that...

Reviews on TripAdvisor and other review sites can make or break a hotel’s chance when it comes to...

Everywhere you go, you see people on their phones. Almost everything nowadays is done on mobile devices, and...

Ok, so you’ve come up with an interesting photo for your Hotel’s Instagram

Just as with any other social media network or with marketing in general, a solid strategy is needed to get the most out of Pinterest. With over 100 million active monthly users, the channel has become too large to ignore.

The more familiar your audience can get with your hotel brand online, the better your chances are of...

Content calendars are a great way to manage all of your content and remembering any important dates...

For most hoteliers, increasing their search engine ranking is highly important. It is known that, the higher your...

The world of keywords and SEO was drastically altered when Google added the Hummingbird algorithm to their search engine in...

Instagram is a great channel for hotels to give guests an inside look at their property. With over...

Having a good website will definitely help increase your hotel’s conversion rate. Use these 5 simple and effective CRO tips to help improve your bottom line. What business doesn't want more conversions?

Pinterest is quickly becoming one of the most widely social media channels, with over 72 million users, and...

Hotels that present amazing video content on their websites and social media networks have a better chance of...

Hoteliers know that video is one of the most important forms of marketing content on...

If your hotel is not on Instagram yet, it’s time to get started today! Read on to find out how.

Social Media has become a key customer service tool for hotels in the past few years. More and more users...

There are numerous digital marketing tools available for hoteliers to effectively promote their properties. One of these useful tools is...

Google announced on July 27, 2015 that in the coming weeks, you will no longer be required to have a...

If hoteliers are looking to increase engagement and traffic to their websites, then video must be a part...

Here are 3 powerful ways you can capture an interaction, drive engagement and create opportunity to follow-up with a consumer during the booking process.

By now your hotel is most likely taking the time to respond to reviews on major sites such as TripAdvisor...

Hotel websites are constantly in competition for prime web search space with OTA’s. As a hotelier, having a high rank...

User Generated Content (UGC) can be a powerful tool for hotels. User Generated Content includes any type of content a...

When it comes a hotel’s social media channels, there may be more than one staff member you want to assign...

If Twitter is part of your hotel’s social media strategy, you know how difficult it can be to take time...

Have you ever had the dilemma of whether to retweet another user’s tweet using the retweet button or to RT...

iBeacons are a small communication device that, with the user’s permission, uses Bluetooth technology to trigger activities, launch websites, play videos or offer coupons and information on a traveler’s smartphone.

A common mistake many hoteliers make is using social media solely for self-promotion, which is an easy way to drive away fans.

When plans change or the unforeseen happens, there are few options available for the guest. Here is how smart hoteliers can use this to their advantage.

To have a successful business, it is crucial to understand the needs and wants of your customers.

Some travelers are looking for a more immersive experience from their hotel as soon as they book a reservation. But what does a more immersive experience look like?

Does your hotel host a lot of families? If so, you will want to be sure that your hotel is offering key amenities that these travelers desire. So what exactly are family travelers looking for in a hotel?

Before deciding on what you will offer at your hotel during need periods, you will need to identify the following market areas to get the best ROI.

The term ‘Big Data’ has been a trendy buzzword used among marketers and other professionals for the past few years. So what exactly does the term mean, and how is it vital to the hospitality industry?

What happens when a guest's identity gets stolen, and the leak can be traced back to your hotel? Those reviews are going to have a much more damaging effect.

Here are a few easy ways that hotels can provide better social customer service immediately.

Flip.to reaches guests’ connections on social media by having them share their vacation and hotel plans with their entire network. So how can Flip.to benefit your hotel?

If customers notice that your hotel cares enough to address any issues guests have had, it will give them confidence in choosing your hotel.

Many hoteliers are already using HootSuite to manage various social media accounts, so adding online reviews to the mix is both convenient and helpful.

To effectively implement a hotel marketing strategy that works, hoteliers must understand today’s traveler by getting to know your guests and adapting to his or her needs.

Today hoteliers must monitor guests’ feedback on TripAdvisor, Yelp, social media sites, and many more. Before you begin responding to reviews, you should review Google’s 6 recommendations.

What many hoteliers do not realize, is that the hotel experience begins before the guest even steps foot on the property. It starts during the online research process.

The most effective online marketing strategy for your hotel incorporates paid, owned, and earned media. Gaining the latter can mean putting in some time, but it will pay off when your hotel appears high organically. This strategy will allow you to reap the benefits for years to come.

It's worthwhile to begin exploring other online options that allow your hospitality business to get straight through to the customer. The following are three different ways to do so.

Hotels affiliated with well-established brands like Ramada, Best Western and Holiday Inn naturally get more representation than say smaller, independent hotels. This means these brand hotels tend to drive more traffic... but not necessarily more conversions.

Once you have addressed the concerns, it’s time for you to fix the problem – that’s where the real cleaning begins.

Whether you are a marketer or an independent hotel owner, it is crucial to have useful, reliable contacts within your industry.

Business-to-business marketers will focus on in-house email marketing, social media, and especially referral/advocate marketing strategies in 2018. Read more about it here.

There’s a new trend in social networking called ambient social networking. The possibilities for this are endless. Sharing without all the extra work!

With so many agencies, & online businesses emerging, it's difficult for your company to stand out. Try using these tactics to help humanize your company.