While you may think your company has great service, you might find it hard to surpass the lengths that some hotels go to please their customers. While hotels are all about service, there are a few select hotels out there that have gone beyond the usual kleenex flowers, free coffee dispensers, and the endless assortment of free bathroom toiletries. They’ve provided services and amenities that you didn’t even know you needed, if indeed you actually needed them at all.
These services and amenities include:
5. A Pocket Change Cleaning Service
Henry Ford once said, “Quality is doing it right when no one is looking.” This is something that the Westin St. Francis Hotel in San Francisco has certainly taken to heart. Since 1938 the hotel has taken it upon themselves to wash all the currency they receive at the front desk so that each penny, nickel, dime, and quarter you receive from them sparkles like newly minted coins. This isn’t something they advertise. It’s just one of those unspoken courtesies, like the triangular folded ends of toilet paper rolls in hotel bathrooms.
The current hotel money washer, Rob Holsen, has been doing this three times a week for 20 years. He estimates that he’s probably cleaned a neat $1.5 million in cash over that time. Arnold Batliner, his predecessor, had probably cleaned at least $14 Million in cash altogether. That’s a lot of coin!
4. Complementary Emergency Head Bags
The “APA” in Japan’s APA Hotel Chain stands for “Always Pleasant Amenity.” And while we wouldn’t dispute that this hotel offers such pleasant amenities, this particular one pictured below had us scratching our heads:
What we have here is a large plastic bag to wrap around one’s head should there be a fire. The plastic bag is intended to protect the wearer from smoke inhalation for about 2 to 3 minutes before the oxygen runs out. While we’re glad that the hotel is being conscientious about the safety of their guests, this particular amenity made them seem less like thoughtful hosts and more like overprotective parents.
3. Hallway Snore Patrols
Crowne Plaza Hotels, in an effort to stave off guests’ complaints of sleepless nights due to the stentorian snoring of a neighbor, have decided to hire hallway snore patrols in select hotels in Europe and the Middle East to knock on the doors of those whose snorts can be heard from the hallway in certain “Quiet Zones” of the hotels. Repeat offenders of the anti-snoring ordinance will be referred to rooms outside of the quiet area. Seems like Crowne is committed to peace and quiet in their hotels by any means necessary.
2. A Resident Psychic
Colorado’s Stanley Hotel takes its reputation as one of the most haunted hotels in the U.S. seriously. And they should. After all, Stephen King, while staying in room 217 reportedly had certain paranormal experiences that became the basis of his book “The Shining.” Because of this, if you turn to channel 42 you can have the “privilege” of watching Kubrick’s film adaptation of the book for ever and ever…
Because of their history of hauntings, the Stanley is the only hotel that we know of to have a resident psychic on the payroll. Not only that, but their social media manager also happens to double as a paranormal investigator. We doubt that any similar positions will open up at other hotels any time soon.
1. A Bathtub Full of Reese’s Peeces. (Ok, Not Really)
You could fill a volume with the number of unusual requests made by hotel guests. Howard Hughes, for example, had hotel staff hide sandwiches in trees for him to find later. Of course, unless you’re insanely wealthy like Hughes was, you’ll probably be hard pressed to find hotel staff who would comply with such outlandish requests.
That’s why when a guest of the Hotel Monaco in Portland, a part of the Kimpton hotel chain, jokingly asked for a bathtub of Reese’s Pieces and a bed full of kittens, he didn’t expect anything of it.
Upon entering the room, however, this is what he got:
This guest happened to be a user of the ultra popular site reddit, with over 2 billion pageviews a month (yes, Billion with a “B”). The link reached the front page of the site and resulted in a massive PR win for Kimpton, all for the price of a card, some candy, and a little thoughtfulness. Pays to go the extra mile, no?
This is a guest post by Kenji Crosland of eVenues. eVenues is a Seattle-based startup and an online marketplace for meeting rooms and event space–currently focused mostly on the West Coast. For more great content, check out their blog and their event planning guide.