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So, why does your small business need an employee handbook? First of all, the handbook sets expectations and encourages employees to behave in certain ways.

Just because you are a small business doesn’t mean cybercriminals will pass you over. Protect your business with these cybersecurity best practices.

Are you a dentist or dental clinic and aren’t sure how to use social media to grow your practice? These social media marketing tips will help you get more business.

If you just got a promotion and are a new manager, one of the most important things you must master is how to control your time. These proven tips give you an edge.

If you want more sales, one of the easiest ways to accomplish this is by sharing the features and benefits of your product or service before revealing the price.

Are you feeling overwhelmed working from home? These tips on how to stay productive while working remotely will help you stay focused on what’s important.

If your to-do list is out of control and you find it difficult to get everything done, then these tips for taming your to-do list will help you get more done.

Which is more effective, telemarketing, or direct sales? The short answer is it depends on the type of business you’re in, and where your target customers are.

Building loyalty and increasing customer lifetime value (CLV) boosts long-term ROI. For most businesses, 80% of long-term revenue comes from loyal customers.

Customer referral programs use a specific process to promote word-of-mouth referral marketing, leading to epic rewards for customers who refer their friends.

Most small business owners have this one thing in common, time-poverty. Why not learn the secrets of effective time management so you can get more done in less time!

One of the things you might want to consider is whether to use a chatbot, or live chat to answer website visitor questions. So, what is the difference?

If you have trouble handling objections in sales you’re not alone. Most salespeople are not very good at handling them, and it is killing their close rate.

Want to boost the effectiveness of your email marketing campaigns? These email marketing tips and tricks will help you increase the reach for your newsletter

Do you have trouble staying organized and on-task while juggling multiple tasks at work? Use these tips to help you conquer time management effortlessly.

Not sure how to choose a CPA for your small business? These expert tips will help you make sense of the process, and making an informed decision will be easier.

Implementing strategies designed to detect data and comply with regulations are essential requirements for overall data security, breach protection, and compliance.

The number one secret to innovation is never get left behind. To avoid this, you need to keep up with the latest advancements and changes in your industry.

If you follow these email tips for time management you can spend less time refreshing your inbox, and more time tackling your important daily tasks and projects.

Are you wondering what questions to ask when outsourcing tasks? This article shares some practical tips to consider if you are thinking about outsourcing work.

Becoming a strong leader takes negotiation skills. Implement these effective techniques to become a successful disciplined delegator.

Are you interested in learning how creating a competitive advantage through positive customer experience can benefit your business? Click here for more.

This should be titled don’t forget your common sense because when you’re marketing, just stepping back & putting yourself in the customers’ shoes goes a long way.

We have put together a getting started guide to hotel marketing for independent hotels hoping to increase traffic to their website and grow their businesses.

If you're creating posts for social media, the top Mother's Day hashtags will help your posts gain reach and be seen by a broader audience.

Increase brand loyalty, improve guest experience, and get more direct bookings by implementing these hotel marketing trends.

Learn these crucial hotel search engine marketing strategies to drive more traffic and steadily increase your hotel bookings throughout the year.

A practical guide to hotel web design. Go forth confidently in the competitive world of digital marketing, turning your website visitors into hotel guests.

As a hotel looking for more business, you need to able to adapt to your demographic. The demographic that is coming of age are Millennials.

Although Twitter, Instagram, and Facebook all have tried to get this problem under control, it’s an ongoing issue that continues to this day.

As hoteliers, we can agree that every year the end goal will be the same. Increase direct bookings and drive top-line revenue. We have to establish new strategies.

Here are the 20 top trends for hotel marketing to boost customer engagement and loyalty, and drive greater awareness for your brand amongst consumers.

The world of social media is constantly changing and with new updates every so often come new features and terms to know. Take a look at this beginner's guide of terms to know that are indispensable terms for anyone new to working with any form of social media.

Customer service is a crucial aspect of any business, but have you ever thought about how it can affect your online presence?

In today’s internet-centered society, one is unlikely to come across a person who doesn’t consult online opinions before making a purchase.

What comes to mind when you want to improve digital reach & bring in new customers? Would you be surprised if I suggested heuristics?

There are companies that use email to engage with customers for branding purposes. There are many companies that use it to drive revenue. What are you using it for?

Sending and receiving holiday cards has been an American tradition for decades, and in the digital age, it has taken an exciting turn.

The hotel industry is as competitive as it has ever been. Book direct campaigns are springing up left and right. How can a hotel compete?

UGC will not only provide you with media you can share on your sites (with permission by the poster), but also provide your online brand with some authenticity.

It would be a shame to let such an opportunity go by without taking advantage of the crowds. Here are a few ways your hotel can become a Pokémon Go friendly hotel.

Hotel guest reviews can have their very own rendition of At the Movies with Gene Siskel and Roger Ebert; Only this review is about your hotel.

If you missed our last post about “Why Do Hotels Need Free Wi-Fi?”, this is a follow up in addition to it. Find out the conclusion here.

Hotels may ask themselves, do we need free Wi-Fi?”. If that’s the case, this article may help you get a better understanding.

Inside are a few tactics hoteliers can use to create effective marketing strategies for the holidays on their websites, social media, and on-site at the hotel.

Aside from the basics, here are a few ways to improve on that customer service to keep customers happy and satisfied at your hotel.

The smartphone is one of the most technologically advanced products in our hands. Is your hotel doing everything it can to take advantage of this?

Once you understand the Baby Boomers and use your knowledge to market to them effectively, your hotel will benefit from this valuable generation segment.

Here are a few trends of family travelers that will help hoteliers better market their “WOW Factor” and make their hotel the ultimate family-friendly getaway.

Visual content has wholly transformed social media, and now just simple text won’t be enough to captivate the visitor’s attention.

Though a few people disagree, there are some cultural differences between those who are tourists and those who are travelers. Hotels receive both of these guests, so it’s essential to know how to accommodate them.

Here are a few qualities that every hotel website should have for their hotel to ensure a pleasant experience for their customers and potential customers.

As online travel agencies continue to use their massive marketing budgets to dominate the Google real estate, hotels will need to use a more creative marketing strategy to encourage more direct bookings.

Other than hiring more people, what can be done to help improve customer service at a hotel?

One of the most accessible tools used to schedule tweets & monitor your presence is Hootsuite. Recently, they launched a new feature that will make your life easier.

There are several trends that hoteliers should be watching out for so that they can sell their products and services effectively.

With so many things to manage, it’s not difficult to be overwhelmed, and a cluttered Inbox can quickly add to that frustration.

Business travelers are all about efficiency, so it is the hotelier’s responsibility to ensure that the guest is well-taken care of and that everything runs smoothly.

Big Box retail stores are charging massive markups on cables, and guests don’t have the time to do the research. What can hotels do to help guests happy.

Independent hotels have to wear many hats to ensure their hotels are operating properly, but this workload can often come at a cost. Some day to day operations can be time-consuming and often be put off or forgotten completely. This is where Property Management Systems come into play.

When it comes to finding a hotel, review sites can have a massive impact on whether a prospective customer decides to book with you or not.

In today's digital world, it's becoming pervasive to see reports of cybercriminals breaking into the servers of some of the world's largest corporations to steal personal data and customer credit card information.

Once the hotel’s marketing efforts are focused on driving direct bookings, it is time to get creative and take full control over their inventory.

With more hotels adopting mobile and self-check-in kiosks, the front desk experience is rapidly changing. Check out the possible benefits of the hybrid front desk.

Any hotelier can implement this simple idea and improve their guests' satisfaction and boost online reviews.

One of the growing hospitality trends this year is the steady increase in international travel all around the world.

Even with enough reservations to fill a hotel, there are always last-minute cancellations or no-shows. Because of this, it’s common practice for hotels to oversell on busy nights purposefully.

‘Tis the season for holiday travel during one of the busiest times of the year for the hospitality industry. Read more about it here.

Many marketing mistakes have been made by even the largest and most successful hotels, making it beneficial for hoteliers to be aware of these common fallacies to avoid them.

This shift in trip planning is a unique opportunity for hotels to attract more direct bookings. So what kind of videos should you be hosting on your hotel's webpage?

WiFi availability is consistently rated as a top factor in the decisions making process when booking a hotel. Most guests expect it to be free, but some are still willing to pay for higher quality service.

In the travel world, online reviews and rates are known to have a significant impact on a traveler’s decision to book a particular hotel.

Even though travel review websites are gaining popularity and significance among travelers, many hoteliers still do not leverage travel reviews to their hotel’s advantage.

Revenue Management is a full-time job regardless of the property size, but its complexities can be overwhelming for someone wearing as many hats as the GM.

With the sharing economy idea taking off, is there a way hoteliers can incorporate it into their property?

Keeping things clean daily is a great way to prolong the life of a property, but eventually, the property will require a facelift.

Here are several examples that you can use to provide a personalized experience that guests will appreciate by using Big Data analytics.

Hoteliers must learn to deliver content that will reflect consumer behavior, appeal to the traveler’s needs, and align with today’s technology.

The cost to install and educate guests about these locks is disproportionate from their current benefits. Incorporating it into your property will be much easier.

Hotels let their location do their marketing for them, but what can the hotels farther away do to build value around the event to help entice guests to book first?

With more and more guests sharing their experiences on review sites, social media, and travel blogs, hotels are recognizing the user-generated content as marketing opportunities to leverage guest engagement and loyalty.

Should you be attracting as many types of guests as possible, or focus on a single segment?

It is known that it is less costly for hoteliers to retain a guest than it is to attract a new one. Gaining new guests can cost approximately 5 to 8 times more than keeping your current guests.

It’s no secret that price is one of the most prominent factors guests consider when shopping for a room. Trying to set those prices to remain attractive and still profitable can be a challenge.

Entry-level positions have a lot of things in common, regardless of the industry. Depending on the mentality of the employee, they are either jobs or careers.

As a hotel marketer, establishing a marketing budget can be a difficult thing to figure out. This is doubly true if you are not aware of the potential revenue each digital marketing channel can generate.

Market segmentation is a marketing strategy used by businesses that mostly results in the targeting of a specific group of customers.

There are some simple & cost-effective ways to get business. Use these 5 helpful tips when navigating the complexities of hospitality marketing.

This study reveals the top incentives or perks that hotels can offer to their guests to encourage more direct bookings. Find out more here.

What works to market a large hotel isn’t necessarily the best course of action for a small hotel. The marketing dynamics are different, but if you focus on these 3 things, you will set yourself up for success.

Once you have addressed the concerns, it’s time for you to fix the problem – that’s where the real cleaning begins.

Today’s consumers expect a great shopping experience, and they’re willing to keep searching until they find it.

Showing your appreciation to a colleague for a job well done is a crucial part of a good business relationship.

In today's competitive hospitality industry, hoteliers are struggling to get direct bookings with online travel agencies (OTAs) taking such a large chunk of their business.

Guerilla Marketing: an unconventional advertising tactic used by businesses. It employs unusual and in-your-face methods to capture an audience’s attention.

What if your content marketing strategy relies more on words rather than images? No worries, there is a social network for sharing unique stories, blogs, and websites: Reddit.

There is a travel guide that utilizes the power of mobile and combines it with the popularity of bookmarking pictures: Everplaces.

I think it is essential for content producers or copywriters like me to get a complete and accurate picture in our heads of a property. I can explain why in one word…” details.”

Hiring an agency or marketing team to flourish your social media presence is a viable option, along with doing it yourself, but neither is without its pros and cons.

Earlier this year, the story began circulating that some employers were asking new job candidates to hand over their Facebook logins and passwords.