Many larger or luxury and 5-star properties have rigid customer service standards that are made primarily possible by having appropriate staffing.
With so many things to manage, it’s not difficult to be overwhelmed, and a cluttered Inbox can quickly add to that frustration.
Big Box retail stores are charging massive markups on cables, and guests don’t have the time to do the research. What can hotels do to help guests happy.
In today's digital world, it's becoming pervasive to see reports of cybercriminals breaking into the servers of some of the world's largest corporations.
With only two major players left in the OTA space, Expedia and Priceline can make and play by their own rules. Find out what you can do to combat that.
Once the hotel’s marketing efforts are focused on driving direct bookings, it is time to get creative and take full control over their inventory.
Content marketing is, by far, one of the most impactful ways to convert an online visitor into a potential guest along the booking journey.
If successful, this strategy could help reduce a property’s OTA contributions. But, in the ongoing fight against commissions, are ideas like this enough?
