Joshua Meehan

Joshua Meehan
Improving Service During Peak Demand
Joshua Meehan
April 28, 2015
people waiting in line
Other than hiring more people, what can be done to help improve customer service at a hotel?
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Uncluttering the Hotelier’s Inbox
Joshua Meehan
April 10, 2015
email @ logo
With so many things to manage, it’s not difficult to be overwhelmed, and a cluttered Inbox can quickly add to that frustration.
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Charging Solutions for the Forgetful Guest
Joshua Meehan
April 3, 2015
charging phone
Big Box retail stores are charging massive markups on cables, and guests don’t have the time to do the research. What can hotels do to help guests happy.
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Protecting Your Guest Information
Joshua Meehan
March 6, 2015
woman showing staff how to protect guest information
In today's digital world, it's becoming pervasive to see reports of cybercriminals breaking into the servers of some of the world's largest corporations to steal personal data and customer credit card information.
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The Fight Against the OTAs starts at Check-In
Joshua Meehan
February 20, 2015
a hotel
With only two major players left in the OTA space, Expedia and Priceline can make and play by their own rules. Find out what you can do to combat that.
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Boost Revenue by Selling the Time Between Reservations
Joshua Meehan
February 13, 2015
roll of cash
Once the hotel’s marketing efforts are focused on driving direct bookings, it is time to get creative and take full control over their inventory.
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Content Marketing Done Right: Hotel Edition
Joshua Meehan
February 9, 2015
backlit keyboard keys
Content marketing is, by far, one of the most impactful ways to convert an online visitor into a potential guest along the booking journey.
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Educate Guests Away from the OTAs
Joshua Meehan
January 22, 2015
woman working on computer
If successful, this strategy could help reduce a property’s OTA contributions. But, in the ongoing fight against commissions, are ideas like this enough?
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Use Feedback Loops to Improve Reviews
Joshua Meehan
January 14, 2015
feedback loop
Any hotelier can implement this simple idea and improve their guests' satisfaction and boost online reviews.
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The Benefits of a Flexible Cancellation Policy
Joshua Meehan
December 24, 2014
cancel button
When plans change or the unforeseen happens, there are few options available for the guest. Here is how smart hoteliers can use this to their advantage.
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No Vacancy: The Art of Overbooking
Joshua Meehan
December 17, 2014
sorry no vacancy sign
Even with enough reservations to fill a hotel, there are always last-minute cancellations or no-shows. Because of this, it’s common practice for hotels to oversell on busy nights purposefully.
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Encouraging Phone Reservations
Joshua Meehan
December 10, 2014
orange corded telephone
Hoteliers operating smaller properties often don’t have the support they need to spend time developing a proper promotional strategy.
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The Value of Discounting
Joshua Meehan
December 3, 2014
sale tags
A study by The University of Minnesota took a look at how shoppers perceive discounts and value-added items when shopping.
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Looking to Enhance Your Website? Upload some Videos!
Joshua Meehan
October 10, 2014
recording with a Video Camera
This shift in trip planning is a unique opportunity for hotels to attract more direct bookings. So what kind of videos should you be hosting on your hotel's webpage?
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How Fast Is Your WiFi? Guests Want To Know!
Joshua Meehan
October 2, 2014
Wifi speedometer
WiFi availability is consistently rated as a top factor in the decisions making process when booking a hotel. Most guests expect it to be free, but some are still willing to pay for higher quality service.
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Creating a More Immersive Guest Experience
Joshua Meehan
September 24, 2014
people enjoying their trip
Some travelers are looking for a more immersive experience from their hotel as soon as they book a reservation. But what does a more immersive experience look like?
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Revenue Management for the Busy Hotelier
Joshua Meehan
September 18, 2014
hand showing time is money
Revenue Management is a full-time job regardless of the property size, but its complexities can be overwhelming for someone wearing as many hats as the GM.
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A Sharing Economy Strategy for Hotels?
Joshua Meehan
September 11, 2014
two people shaking hands
With the sharing economy idea taking off, is there a way hoteliers can incorporate it into their property?
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Overlooked Features for your Soft Remodel
Joshua Meehan
September 3, 2014
Hotel room
Keeping things clean daily is a great way to prolong the life of a property, but eventually, the property will require a facelift.
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Convenience is Key with NFC, But is it Right For You?
Joshua Meehan
August 6, 2014
hotel Mobile Keys Door Phone
The cost to install and educate guests about these locks is disproportionate from their current benefits. Incorporating it into your property will be much easier.
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Creative Marketing During High Demand
Joshua Meehan
July 30, 2014
woman screaming into megaphone
Hotels let their location do their marketing for them, but what can the hotels farther away do to build value around the event to help entice guests to book first?
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Integrating Software to Increase Productivity
Joshua Meehan
July 9, 2014
system software update
Staying tech current doesn’t stop at guest amenities. There are considerable opportunities to keep your office systems up to date, as well.
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Build Value For Guests Through Package Deals
Joshua Meehan
July 2, 2014
hotel Packages
With a little creativity any property can leverage their surrounding area and offer something unique that sets them apart from their competition.
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Hidden Opportunities Found in Online Forums
Joshua Meehan
June 19, 2014
Blog comments
Time spent in these forums can uncover a lot of opportunities for hoteliers to educate themselves and actively participate and influence the buying process.
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Pricing Strategies Worth Testing
Joshua Meehan
June 6, 2014
person with their credit card out
It’s no secret that price is one of the most prominent factors guests consider when shopping for a room. Trying to set those prices to remain attractive and still profitable can be a challenge.
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Combating Review Blackmail
Joshua Meehan
May 14, 2014
woman holding hands to head because of bad review
Online reviews are a crucial part of a hotel’s appearance online. When a hotel is first building their review base, each entry can carry a lot of weight in how a hotel appears online.
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Save Your Online Reputation, Secure Your Guest Information
Joshua Meehan
May 7, 2014
blue lock
What happens when a guest's identity gets stolen, and the leak can be traced back to your hotel? Those reviews are going to have a much more damaging effect.
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The Benefits of Empowering Your Staff
Joshua Meehan
May 1, 2014
woman taking credit card for payment at hotel
Entry-level positions have a lot of things in common, regardless of the industry. Depending on the mentality of the employee, they are either jobs or careers.
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Getting the Most Out of TripAdvisor
Joshua Meehan
April 14, 2014
tripadvisor logo
Once up and running, TripAdvisor can help manage and promote the growth of a properties profile in several ways.
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Use TripAdvisor’s ‘Review Express’ to Maximize Online Reviews
Joshua Meehan
April 1, 2014
a happy woman on her computer
TripAdvisor launched a product aimed at increasing your property reviews and exposure on TripAdvisor. Check it out in this blog post.
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