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Many larger or luxury and 5-star properties have rigid customer service standards that are made primarily possible by having appropriate staffing.

With so many things to manage, it’s not difficult to be overwhelmed, and a cluttered Inbox can quickly add to that frustration.

Big Box retail stores are charging massive markups on cables, and guests don’t have the time to do the research. What can hotels do to help guests happy.

In today's digital world, it's becoming pervasive to see reports of cybercriminals breaking into the servers of some of the world's largest corporations.

With only two major players left in the OTA space, Expedia and Priceline can make and play by their own rules. Find out what you can do to combat that.

Once the hotel’s marketing efforts are focused on driving direct bookings, it is time to get creative and take full control over their inventory.

Content marketing is, by far, one of the most impactful ways to convert an online visitor into a potential guest along the booking journey.

If successful, this strategy could help reduce a property’s OTA contributions. But, in the ongoing fight against commissions, are ideas like this enough?

For a lot of travelers, after a guest checks in, they may not have an interaction with the hotel staff until check out. This could potentially lead to issues.

When plans change or the unforeseen happens, there are few options available for the guest. Here is how smart hoteliers can use this to their advantage.

Even with reservations to fill a hotel, there are always last-minute cancellations or no-shows. Because of this, it’s common practice for hotels to oversell

Hoteliers operating smaller properties don’t have the support they need to spend time developing a proper promotional strategy.

A study by The University of Minnesota took a look at how shoppers perceive discounts and value-added items when shopping. The study found that shoppers

This shift in trip planning is a unique opportunity for hotels to attract more direct bookings. So what kind of videos should you host on your hotel's webpage?

WiFi availability is consistently rated as a factor in the decisions making process when booking a hotel. Most guests expect it to be free.

Some travelers are looking for a more immersive experience from their hotel as soon as they book. But what does a more immersive experience look like?

Revenue Management is a full-time job regardless of the property size, but its complexities can be overwhelming for someone wearing as many hats as the GM.

It seems like every day there is a new upstart making waves with a new sharing economy system. This controversial system has companies like Uber and Airbnb

Keeping things clean daily is a great way to prolong the life of a property, but eventually, the property will require a facelift.

The cost to install and educate guests about these locks is disproportionate from their current benefits. Incorporating it into your property will be easier.

Hotels let their location do their marketing for them, but what can the hotels farther away do to build value around the event to entice guests to book first?

Staying tech current doesn’t stop at guest amenities. There are considerable opportunities to keep your office systems up to date, as well.

With a little creativity any property can leverage their surrounding area and offer something unique that sets them apart from their competition.

Time spent in these forums can uncover a lot of opportunities for hoteliers to educate themselves and actively participate and influence the buying process.

It’s no secret that price is one of the most prominent factors guests consider when shopping for a room. Try to set those prices & remain attractive.

Online reviews are a crucial part of a hotel’s appearance online. When a hotel is first building their review base, each entry can carry a lot of weight in how

What happens when a guest's identity gets stolen, and the leak can be traced back to your hotel? Those reviews are going to have a much more damaging effect.

Entry-level positions have a lot of things in common, regardless of the industry. Depending on the mentality of the employee, they are either jobs or careers.

Once up and running, TripAdvisor can help manage and promote the growth of a properties profile in several ways. See how to get the most out of your Tripadvisor

TripAdvisor launched a product aimed at increasing your property reviews and exposure on TripAdvisor. Check it out in this blog post.