The impact of online business reviews have replaced word-of-mouth marketing in a revolutionary way. Every single year, more people gather to mainstream social and review platforms like Yelp, Facebook, and Google to both praise and criticize local businesses. Keeping up with the constant stream of customer feedback is a major time-suck, but reputation management and customer voice get rid of that source of confusion and frustration from clutter.
Reputation management brings all of the factors that contribute to your business’ online presence into one place. With this tool, managing your reputation is as easy as pie. You can improve your search ranking by fixing incorrect information and maintain news sites, blogs, and social networks that mention your business. You have the power to compile reviews from dozens of sites, so you can easily see what people say about your business online. With alerts being sent when new information is found, you are never out of the loop.
Online reviews are critical to the success of a local business. Nearly 90% of consumers say they will only use a business if they have an average rating of 3-5 stars. With Customer Voice, you have the power to gather customer feedback, rapport and experiences to boost your online reputation and drive more business.
Gain the trust and loyalty of new customers, collect their valuable feedback and show up where they are looking.