Lost or forgotten Control Center Login ID/Password
For security reasons, requests for login information can only be made by the Domain Administrator and must be sent via email. Send your request to .
Once the request is verified, your Control Center password will be reset and a support representative will contact you with the new login information.
Note: WebMail users can retrieve their passwords by visiting the following URL: http://webmail.domain.com (replace "domain.com" with your domain name) top
Where do I login to the Control Center?
To login to the Control Center, follow the link below. To login, you must be the Domain Administrator with a valid Login ID and Password. top
How do I gain access to the Control Center?
Access to the Control Center is reserved for Domain Administrators only. If you are the individual responsible for maintaining email accounts for your organization, please contact our Technical Support department at (626) 444-9111 during regular business hours for assistance. top
Domain-Level Spam Filtering
Like individual WebMail users, Domain Administrators can create powerful domain-level Email Rules to automatically process incoming messages for the entire domain. Domain-level Email Rules are “global” and will affect mail delivery for all users.
To modify the Email Rules setting, login to the Control Center and click on the Email Rules link in the lower left navigation menu. Check the box to enable (turn on) the SpamShield filter, adjust the filter sensitivity (0.5 – 10.0), and then choose how the filter will handle email delivery. The delivery options are; move to Spam folder, move to Trash folder, or delete mail.
Tip: We recommend an initial SpamShield filter setting of 2.5 or lower, which will reduce the possibility of blocking legitimate email. Individual users can adjust their own SpamShield filters to suit their needs.
The Email Rule feature is only available within your Control Center if you subscribe to our Total Protection Suite. To order Total Protection Suite for your domain, please contact our sales department at (626) 444-9111 during regular business hours. top
Approved & Blocked Senders Lists
Domain administrators can maintain a domain-level Approved Senders List, and Blocked Senders List for their email service. Both lists are available within the Control Center, and each list supports up to 250 entries.
To access either of these lists, login to the Control Center, click on the Approved Senders or Blocked Senders link. There, you can approve or block an individual email address (bob@yourname.net), or an entire domain (yourname.net) from sending mail to your users.
To remove an entry, highlight the name and then click Remove. top
How do I force users to change their passwords?
Domain administrators can enforce security policy by forcing users to change their passwords regularly. To expire all of your users' passwords immediately and/or on a recurring schedule do the following.
Log into the Control Center, and then navigate to the following. This action cannot be undone so be careful!
Control Center Home > Manage Users > Expire User Passwords
To Expire All User Passwords Immediately:
- Check Expire all passwords now…
- Choose SUBMIT
- Choose OK
To Expire All User Passwords On A Recurring Schedule:
- From the Always expire passwords… menu, choose a time period (e.g. month)
- (To also expire all user passwords immediately, check Expire all passwords now…)
- Choose SUBMIT
When possible, users will be notified via email five (5) days before their passwords expire. For security purposes, the notice does not contain a link (URL) to the WebMail login. It is the client's responsibility to inform their users about a regular password expiration policy, and provide instructions on how to access the WebMail login where they create their new passwords.
To End A Recurring Schedule:
- From the Always expire passwords… menu, choose Never
- Choose SUBMIT
Note that some users may have already had their passwords expire; they will need to create new passwords via WebMail. Some users may have also received their 5-day email notices before their passwords expired in which case they can disregard the notices.
To Change A Single User Password:
- Navigate to Control Center Home > Manage Users > List User Accounts > Edit User Info
- Enter a new password
- Re-enter the new password
- Choose SUBMIT
Changing a single user password behaves as if the user changed the password via WebMail on its own.
Expire User Passwords affects access to; IMAP, POP, SMTP, Shared Address Book and WebMail
After users login with their expired passwords, they will be unable to access any WebMail functionality until they create new passwords. This is how IMAP, POP, SMTP, and Shared Address Book users create their new passwords (via WebMail). top
Control Center May Conflict With Pop-Up Blockers
Pop-up blockers, software that suppresses new web browser windows, may interfere with the Control Center or WebMail. The PREVIEW (save) feature in the Control Center may especially be disrupted by pop-up blockers due to the way that it functions. If the PREVIEW window does not appear in the Control Center, or the Address Book window does not appear in WebMail, make sure that there aren't any pop-up blockers interfering. top
Promotional Signature and SMTP
The Control Center outgoing email promotional signature is not inserted into messages sent via smtp.ema1.net. top
Where can I add banner rotation scripts?
You can add the HTML scripts for your banner advertising from within your control center account. Login, then click on Rotate Banner Ad in the left navigation menu, and then add your banner ad links. top
How do I disable the email account Sign Up Link?
There is a link in your email service pages that allows users to register for an account using your email service. By default this feature is disabled. If you want to enable it (turn it on), you can do this through your online control center account. Login, then click on Sign Up Link in the left navigation menu, and then click on Enable Public Sign Up. top
What is a Domain Administrator?
The Domain Administrator is the person at your organization who is responsible for maintaining email accounts for your domain name. This is the only person authorized to login to the Control Center to make changes. If you're not sure who handles this for your organization, contact our Technical Support Department at (626) 444-9111 ext. 29 during regular business hours for assistance. top
