How can I check the status of the POP3 mail servers?
To aid in troubleshooting connectivity errors when trying to access our POP3 servers, you can go to http://www.dnsstuff.com. Under the "Tracert" heading located in the right column, enter "pop.your-domain.com" (replace "your-domain.com" with your actual domain name, then press the "Tracert" button.
You will know that our POP3 servers are running when the last line of the trace route reads:
pop.everyone.net
[Reached Destination] (under the Hostname column)
We suggest that you run this test a few times in succession to verify that this server is available.
Note: This test will run a trace route from an arbitrary server on the internet to our servers. If the trace route is successful but you continue to get errors in connecting to our servers, you should check with your network administrator or your Internet Service Provider (ISP).
POP Settings for Apple Mail (Mac OS X)
Basic Setup (Figure 1)
Receiving Mail
Host name: pop.ema1.net
User name: lisa@coolpets.net
Sending Mail
SMTP Host: smtp.ema1.net
Check: Use authentication when sending mail
SMTP user: lisa@coolpets.net
Alternate SMTP Port (Optional): 2525
POP Settings for Entourage 2001 (Mac OS)
Basic Setup (Figure 1)
Receiving Mail
Account ID: lisa@coolpets.net
POP server: pop.ema1.net
Sending Mail
SMTP server: smtp.ema1.net
Look at Advanced sending options
- Check: SMTP server requires authorization
- Log on using
o Account ID: lisa@coolpets.net
o Password: *****
o Check: saved password
Alternate SMTP Port (Optional): 2525
Note: Requires Entourage 9.0.1 and above.
POP Settings for Entourage v.X (Mac OS X)
Basic Setup (Figure 1)
Receiving Mail
Account ID: lisa@coolpets.net
POP server: pop.ema1.net
Sending Mail
SMTP server: smtp.ema1.net
Advanced sending options:
Check SMTP server requires authentication
Alternate SMTP Port (Optional): 2525
POP Settings for Eudora 5 (Mac OS)
Basic Setup (Figure 1)
Receiving Mail
User name: lisa@coolpets.net
Mail Server: pop.ema1.net
Sending Mail
SMTP server: smtp.ema1.net
Check: Allow Authorization
Alternate SMTP Port (Optional): 2525
Note: Requires Eudora 5.2.1 and above
POP Settings for Eudora 5 (Windows)
Basic Setup (Figure 1)
Receiving Mail
Login Name: lisa@coolpets.net
[Incoming Mail] Server: pop.ema1.net
Sending Mail
SMTP server: smtp.ema1.net
Check: The box below the SMTP server should be checked for "Authentication allowed."
Alternate SMTP Port (Optional): 2525
Note: Requires Eudora 5.2.1 and above.
POP Settings for Netscape 6 (Mac OS X)
Basic Setup (Figure 1)
Receiving Mail
Server Name: pop.ema1.net
User Name: lisa@coolpets.net
Sending Mail
Server Name: smtp.ema1.net
Check: User name and password
User Name: lisa@coolpets.net
Alternate SMTP Port (Optional): 2525
POP Settings for Netscape 6 (Windows)
Basic Setup (Figure 1)
Receiving Mail
In server settings
Server Name: pop.ema1.net
User Name: lisa@coolpets.net
Sending Mail
In Outgoing Server (SMTP)
Server Name: smtp.ema1.net
User Name: lisa@coolpets.net
NOTE: Authentication for email is defaulted on.
Alternate SMTP Port (Optional): 2525
POP Settings for Netscape 7 (Windows)
Basic Setup (Figure 1)
In the Mail & Newsgroups Account Settings:
Receiving Mail (account name)
User Name: lisa@coolpets.net
Server Name: pop.ema1.net
Sending Mail (SMTP)
User Name: lisa@coolpets.net
Server Name: smtp.ema1.net
POP Settings for Netscape Communicator 4 (Mac OS)
Basic Setup (Figure 1)
Receiving Mail
Incoming Mail servers:
Server name: pop.ema1.net
User Name: lisa@coolpets.net
Sending Mail
Outgoing Mail servers:
Outgoing mail (SMTP) server: smtp.ema1.net
Outgoing mail server user name: lisa@coolpets.net
Alternate SMTP Port (Optional): 2525
POP Settings for Netscape Communicator 4 (Windows)
Basic Setup (Figure 1)
Receiving Mail
Incoming Mail servers:
Server name: pop.ema1.net
User Name: lisa@coolpets.net
Sending Mail
Outgoing Mail servers:
Outgoing mail (SMTP) server: smtp.ema1.net
Outgoing mail server user name: lisa@coolpets.net
Alternate SMTP Port (Optional): 2525
POP Settings for Opera 6 (Windows)
Basic Setup (Figure 1)
Receiving Mail (account name)
Account ID: lisa@coolpets.net
POP server: pop.ema1.net
Sending Mail (SMTP)
In version 6.05, Opera does not have an authentication option. Without this, you will need to use your ISP's outgoing mail server to send email.
POP Settings for Outlook 98 & 2000 (Windows)
Basic Setup (Figure 1)
In "Accounts," go to "Mail" tab.
Receiving Mail
In "Servers" tab.
Incoming mail (POP3): pop.ema1.net
Account Name: lisa@coolpets.net
Sending Mail
Outgoing mail (SMTP): smtp.ema1.net
Check: The box next to "My server requires authentication" must be checked.
Alternate SMTP Port (Optional): 2525
POP Settings for Outlook 2002 (Windows)
Basic Setup (Figure 1)
Receiving Mail
Incoming mail server (POP3): pop.ema1.net
User Name: lisa@coolpets.net
Sending Mail
Outgoing mail server (SMTP): smtp.ema1.net
(In Internet E-mail Settings for Outgoing Server)
Check: My outgoing server (SMTP) requires authentication.
Alternate SMTP Port (Optional): 2525
POP Settings for Outlook 2003 (Windows)
Basic Setup (Figure 1)
User Information:
Your Name: enter your first/last name
E-mail Address: enter your full email address
Server Information:
Incoming mail server (POP3): pop.ema1.net
Outgoing mail server (SMTP): smtp.ema1.net
Logon Information:
User Name: enter your full email address
Password: enter your password (case sensitive)
Click --> "More Settings..." button
Click --> "Outgoing Server" tab
Check --> "My outgoing server (SMTP) requires authentication
Check --> "Use same settings as my incoming mail server" radio button
Click --> "OK" to close Internet E-mail Settings pop-up
Click --> "Next" button
Click --> "Finish" button
POP Settings for Outlook Express (Mac OS)
Note: Please use the latest version of Outlook Express, available as a free download from Microsoft.
Basic Setup (Figure 1)
Receiving Mail
Account ID: lisa@coolpets.net
POP server: pop.ema1.net
Sending Mail
SMTP server: smtp.ema1.net
Look at Advanced sending options:
• Check: SMTP server requires authorization
• Log on using
o Account ID: lisa@coolpets.net
o Password: *****
• Check: saved password
POP Settings for Outlook Express 6 (Windows)
Basic Setup (Figure 1)
In "Accounts," go to "Mail" tab.
Receiving Mail
In "Servers" tab.
Incoming mail (POP3): pop.ema1.net
Account Name: lisa@coolpets.net
Sending Mail
Outgoing mail (SMTP): smtp.ema1.net
Check: The box next to "My server requires authentication" must be checked.
Alternate SMTP Port (Optional): 2525
Troubleshooting: Outlook & Outlook Express (Windows)
Microsoft maintains a general troubleshooting guide for common error messages that may be encountered while using:
• Microsoft Office Outlook 2003
• Microsoft Outlook 2002
• Microsoft Outlook 2000
• Microsoft Outlook Express 6 for Windows
• Microsoft Outlook Express 5.5 for Windows
This Knowledge Base article references Microsoft Knowledge Base Article – 813514, Troubleshooting error messages that you receive when you are using Outlook and Outlook Express.
Troubleshooting: Outlook & Outlook Express (Windows) Time-Out Upon Check
Third party anti-virus software such as those made by Symantec (Norton), McAfee, et al. may cause Microsoft Outlook and Outlook Express to time-out or fail upon checking for new email via POP.
This Knowledge Base article references Microsoft Knowledge Base Article – 813518, You Receive Time-Out Error 0x8004210a or 0x800ccc19 When You View a POP3 E-Mail Account with AntiVirus Software Installed. See also: Microsoft Knowledge Base Article – 309676, Norton Antivirus Causes Outlook Express 6 to Stop Responding; Microsoft Knowledge Base Article – 272379, Internet Mail Account Properties Are Changed by E-mail Protection in Norton AntiVirus 2000.
Troubleshooting: Outlook 2002 (Windows) Error Upon Check
Microsoft Outlook 2002 has a known security vulnerability that makes it susceptible to certain malformed email messages. Such a malformed message can cause Outlook to crash upon checking for new email via POP or IMAP.
Microsoft has released a patch for Outlook 2002 to fix this problem. It is also possible to use WebMail to delete the malformed message(s).
This Knowledge Base article references Microsoft Security Bulletin MS02-067, E-mail Header Processing Flaw could Cause Outlook 2002 to Fail (331866).
