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September 7, 2010

August 16, 2010

YouTube and Hotels: Best Western TV

For today’s social savvy traveler, static photos and text descriptions on a hotel website simply aren’t enough to paint a clear picture of any location anymore. This is why YouTube is becoming such a valuable marketing platform for businesses within the hospitality industry, like hotels, restaurants and resorts. Since its launch in 2005, YouTube has earned its spot as one of the top social media networks available online today because it attracts an extraordinary amount of traffic and it is used by a wide range of users. Knowing this, many hotels, like Best Western International, are embracing the popular marketing platform by using it to showcase the brand’s hotels, build awareness and increase exposure.

Best Western TV

Best Western International’s YouTube brand channel, known as Best Western TV, is successfully used to run video ads, hold fan contests and build a community around the brand. Created in 2008, the hotel channel has gained over 72,900 channel views, 180 subscribers and has over 50 videos. The hotel channel is filled with a variety of videos, ranging from tours of individual properties to footage of interviews with David Kong, CEO of Best Western. These visuals and media are used to display all aspects of a typical Best Western stay, and show video footage of quite a few individual locations, showcasing everything from the bar scene to the room décor. Most importantly, the channel is a central online location for customers to preview hotels, share their comments and upload their own Best Western footage.

Any business utilizing YouTube to build awareness should have consistent updates, customer engagement and informative videos. Additionally, as with Best Western, customers should be given the opportunity to upload their own video footage to a business’ YouTube channel because in most cases, this tends to be the most reliable source for other social travelers. Customer videos give others a chance to “tour” a property from an unbiased point of view.

A hotel does not have to be part of a major brand to grow an online audience. As seen through social media efforts of many hotel chains, a lot of the individual properties under a brand name successfully create their own individual social media channel and network to better serve customers that are fans of that specific location. So what are you waiting for, it’s time to pull out the camera and start recording!

August 10, 2010

YouTube Videos Can Now Be 15 Minutes Long

Filed under: eNewsletter — Tags: , , , — admin @ 3:11 pm

YouTube

YouTube Videos Can Now Be 15 Minutes Long

Since YouTube’s launch in 2005, the time limit of an uploaded video could not exceed 10 minutes. But even with such a short amount of time, this revolutionary website has done a great deal to change the world. Literally everything gets put up onto this site. From trivial content, blooper-style comedy and music videos to socially conscious messages, political propaganda, and ground-breaking news, YouTube gives individuals everywhere the ability to reach the entire world with their message. Its power is simply beyond compare. (more…)

August 9, 2010

Hotels using Foursquare to Grow Brand Awareness and Increase Traffic

Not too long ago, a large number of business owners were constantly asking the question, “Foursquare, what’s that?” Now, in just a little under a year and a half since its launch in March 2009, a number of businesses are using this popular location-based social networking website to build brand awareness, engage with customers and ultimately increase traffic.

For those of you still trying to figure it out, Foursquare is an online game that allows users to earn awards and badges through “check-ins”. Whenever a user visits any type of brick-and-mortar venue, including restaurants, clothing stores and hotels, they can let their friends know where they are via a Foursquare “check-in”. In addition, the site also allows users to share quick tips and reviews, which makes it somewhat comparable to sites like Yelp. Anyone questioning this social media website’s potential should know that Foursquare sees over a million “check-ins” a day and has over 1.8 million registered users. Additionally, the social networking site adds an average of 15,000 new users every 24 hours. With these numbers, researchers are positive that Foursquare will become the next major player in the social media marketing game, so Twitter, YouTube and Facebook better keep a close eye on this one.

This relatively popular social media site is particularly great for hotels because it offers properties an easy way to entice users to give their location a try. There is valuable information sharing going on within Foursquare and it is important for hotels to capture users’ attention to help spread the word about the wonderful amenities their properties offer. Most people trust their friends and family more than any other resource, so this site allows people to see the type of places their closest companions are visiting.

Quite a few hotels are already using Foursquare to actively reach out to guests and visitors, including the Wynn Las Vegas, Doubletree Hotel in San Jose and James Hotel Chicago. These hotels use the site to run contests, offer incentives and give discounts when customers “check-in” at their properties. Due to this outreach, users have already filled the tip section of these particular spots with tons of advice for other guests, like where to eat in the area, which rooms have the best view and what kind of drinks to order at the hotel bar. There is a gold mine of opportunity within Foursquare for properties both big and small, so it’s important to grab this audience before the competition swoops in.

As with all other social media marketing platforms, Foursquare alone is not the answer. The only way to capture a wide range of Internet users is to develop an integrated strategy that incorporates all the most popular sites together in a way that is most useful to each specific property. That being said, it’s time to get in line to be the next player on Foursquare!

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