How SMBs Can Join In on the Google+ Hangout Trend

Golda Criddle by
on February 3rd, 2012

Google+ gives a whole new meaning to the phrase “hanging out” with its video Hangout feature. It takes chatting online to a whole new level by allowing for spontaneous face-to-face online gatherings. Any Google+ user can start a Hangout with up to 10 other users for any length of time for free.

Many businesses, public figures and celebrities have started using Google+ Hangouts to reach out to the public including the White House, David Beckham and The Muppets.  Most notably, President Obama used the social network’s video conferencing tool to create a virtual town hall meeting focusing on the economy. He took questions via Twitter and YouTube. Five Americans in citizens across the country also participated in the Google+ Hangout, and were able to ask follow-up questions in real time after the President spoke.

Further, NBC’s Darren Rovell will host a Google+ Hangout to discuss this year’s Super Bowl commercials on February 6. Users will be able to use a feature of Google + Hangout that allows users to share and watch YouTube videos simultaneously. Rovell explained the purpose of the hangout: “The day after the Super Bowl is when people head back to their office water coolers to discuss what they loved and what they didn’t. Our conversation is about taking all those water cooler conversations and bringing it to a national, digital stage.”

Both of these hangouts take advantage of the “Hangout on Air” feature that allows Hangout to act as a live broadcast to the public. Google+ Hangout combines some features from programs like Skype and GoToMeeting such as multi-people video conferencing, and screen-sharing for free. This is what makes Google+ Hangouts unique.

Google+ Hangouts can be useful for small and large businesses alike. Here are just a few ideas for using Google+ on a smaller scale:

  • Customer Service:  Personalize your customer service by helping out your customers face-to-face! Private hangouts can be a great way to offer excellent support and you’ll be able to get visual cues and live feedback from your customers.
  • Brainstorming: If your business operates remotely, Google+ Hangouts allows for weekly or monthly communication through virtual meetings. You know ideas flow freer in a group setting. You can also use Hangouts with Extras to watch inspiring YouTube videos to start or end sessions.
  • Instructional Classes/Webinar: Chef Lee Allison uses Hangouts to teach cooking classes. You can teach skills from software to social media through video with interactive chat. Hangouts make question and answer sessions easy, personal and informative!

Can you think of other ways to use Google Hangouts to promote your business? Please feel free to share your ideas in the comments below!

Categories: B2B & B2C,Blog,Clients,Google,Internet Marketing,Photo & Video,Social Media,Social Media Marketing — Tags: , , , , , , ;

Internet Censorship: Is This Just the Beginning?

Renee Radia by
on February 1st, 2012

Just a short while ago, the Internet was abuzz with discussions about SOPA and the drastic effect this bill could have. Not long after the bill was shelved, file-sharing site Megaupload was taken down. Next, Twitter announced that it would be censoring Tweets in specific countries. And most recently, Google has come out saying it too would be censoring its widely-used blogging platform, Blogger, on a country-by-country basis as well. While in the past, some Internet users could have gotten away without caring about or even being aware of such censorship, it is becoming more and more difficult for even the common day user to ignore the direction that the digital world is taking.

Twitter’s recent policy changes may be the most interesting. Late last week, the company posted on its blog saying that it would take a reactive approach to removing Tweets, meaning that it will censor content only after a request is made to have it taken down. The content will, however, still be “available to users in the rest of the world,” as the blog post reads. Doesn’t this almost guarantee an increase in site traffic for this flagged content? Who wouldn’t want to read or watch something that another country has deemed inappropriate? We as humans are inherently curious about this sort of thing!

Google’s popular blog-publishing service, Blogger, also announced recently that in the coming weeks it will begin rerouting Blogger’s blog pages to country-specific URLs. For example, if you are in France visiting a “blogspot.com” site, the servers will automatically detect your IP address and redirect you to “blogspot.fr”. Creating a localized domain will allow Google to be able to remove content in a specific country but still have it available for U.S. readers and potentially other countries’ as well.

While both Twitter and Google, as well as any other site that may follow, are simply doing their best to adhere to local laws, this is a clear step backwards in our current digital era. Despite this censorship being implemented mainly for non-U.S. countries, it does bring many questions to the table. Weren’t these social networks created so people can share their own opinions and express themselves freely? Where will these attacks on free speech end? And what can we do to make them stop?

Categories: Blog,Google,Social Media,Twitter,Websites — Tags: , , , , , ;

Hotels Get More Analytical with Trip Advisor’s New Feature

David Sotelo by
on January 30th, 2012

Hotel owners are always looking to find better ways to drive more sales and a huge part of your online marketing is through web analytics. One of the largest online travel agencies has implemented a new dashboard that will excel in just that. This could be a valuable tool in addition to what is currently being used to monitor your online data. TripAdvisor is a huge source of traffic and a hospitality hub when it comes to travelers looking for reviews, prices and hotel information. The new analytics will allow hotel sales managers and owners to get good insight into how they can improve their campaigns and guest experiences.

There are quite a few free features and functions being introduced but among the more prominent ones is a list of a hotel’s competitors that are most viewed by the consumers they are targeting. You will be able to get your sites popularity ranking, summary of reviews and comments by ranking as well as your TripAdvisor ranking. There are also added features for business listing subscribers including trending graphs that will show page view trends over time, performance metrics such as a property’s business listings compared to other properties and top special offers by click through which are recommendations based on the offers that receive the most clicks.

The free service is available now and the business listings versions will be available within the next few weeks. The great part is that if you registered on TripAdvisor as a business representative of the hotel you will be able to use the free service. The TripAdvisor management dashboard looks like it can be a valuable tool for hotels considering the volume of traffic that TripAdvisor gets and the wealth of information it can generate. Using analytics can make a huge difference in taking your hotel where you want it to be.

Categories: Blog,Hotel Internet Marketing,Hotels & Resorts,Internet Marketing — Tags: , , , , ;

Introducing TripAdvisor, Gogobot and Foodspotting for Facebook Timeline

Golda Criddle by
on January 27th, 2012

Very soon Facebook users (which, let’s face it, is just about everyone) will no longer be able to ignore Facebook Timeline. The new format will be rolling out by February 1 to all users. And with it, comes around 60 new lifestyle applications, with three familiar names in the travel world: TripAdvisor, Gogobot and Foodspotting. It has never been easier to share your travels plans—past, present or future—with friends and share the foods you love.


TripAdvisor’s app is called Cities I’ve Visited. The app allows you to pin cities you’ve traveled to on your travel map, display it on your timeline and many other personal travel stats on Facebook Timeline. You can share with your family your trip to Morroco, and what monuments you visited and restaurants you dined at. It’s a great way to take advantage of the new storytelling aspect of Facebook Timeline through travel.

Gogobot’s app is similar, but turns users into travel experts rather than just telling stories. When you use the Gogobot app with Facebook Timeline, your records of where you’ve been, what restaurants you’ve ate at and what attractions you saw are compiled into a “Destination Guide.” You can not only share this guide with your friends and family, but also act as a travel guide to show them the best places to eat and play.  You can share upcoming trips and ask questions from friends, and display customized postcards made from Gogobot’s iPhone application. You can also express your dreams by listing the places you want to visit. The more interaction you post to Facebook Timeline, the more Gogobot Travel Expertise points you receive to make you a trustworthy source on travel.

Foodspotting’s app also focuses on sharing. What’s better than a tasty dish? Sharing your pleasure with all your friends, of course? Now it is very easy to share your Foodspotting activity on your Facebook Timeline. You can control who sees your Foodspotting activity, fortunately, and it is all contained in one little box so it won’t clutter your Timeline. Your friends can also view your Foodspotting page to see which dishes you’ve become an expert in.

The new Facebook Timeline is all about encourage users to share more, through check-ins, posts, and other activity. There’s not much word yet on how Facebook Timeline will affect business brand pages but Facebook is known for its cohesiveness, so they will likely experience similar changes in the future. Do you have ideas on how to use Facebook Timeline to promote your business? Please share your ideas in the comments below!

Categories: B2B & B2C,Blog,Facebook,Internet Marketing,Lifestyle,Social Media,Social Media Marketing,Travel — Tags: , , , , , , ;

Hotels Find Success with Social Media Contests

Renee Radia by
on January 25th, 2012

Now, more than ever before, hotels are taking things to the next level thanks to social media. Hotels are realizing that they can make their guest interactions fun and mix things up with unique contests that make their fans more passionate about their properties. The following are some examples of creative contests hotels have done using social media that will hopefully stir up some ideas of your own!

  • Hotel Palomar in San Diego recently completed a unique contest that took participants out into the city to explore. Instead of a simple “’Like’ us to win…” contest that we’ve all seen overdone, the Kimpton brand hotel utilized the mobile app “Scavenger Hunt with Friends” where participants submitted photos online as a way of checking off their scavenger hunt finds. Items on the list were designed to get users out and about in San Diego, taking creative photos and performing fun and local activities in order to do so.
  • W Hotels encouraged the use of location-based mobile apps by running a campaign that gave users incentive for checking-in to their hotels on Foursquare during the Summer DJ Series. The first person to check into a given event received a free 2-night weekend stay as well as free bottle service. Foursquare Mayors drank free on Tuesdays and Thursdays. The East coast properties also ran a timely video contest where participants had to commemorate the legendary Times Square kiss by reenacting and filming it.
  • Casa del Mar in Santa Monica ran a contest called “What’s Under the Sheets?” late 2009 where it posted a photo of 2 giant wrapped items in the hotel’s lobby. Throughout the contest, the hotel released clues about the identity of the items. People submitted their guesses through Twitter and the winner received a fun spa package stay at the property.
  • Jet Luxury ran a Twitter contest last year that was designed to encourage conversation on the microblogging site. Participants were entered into a drawing to win a package if they tweeted about their favorite of the brand’s hotels and why they liked it. Instead of a massive retweet or spam message, organic conversations about the hotels took place.
  • Le Parc Suites in West Hollywood has recently reached out to the dog-lovers to have them vote on the next “Director of Pet Relations.” Various pooches are on display on a Facebook landing page each with a short bio and cute photo. The winning pooch will be featured throughout the hotel and will receive many perks!

 

Categories: Blog,Facebook,Hotel Internet Marketing,Hotels & Resorts,Hotels & Resorts,Photo & Video,Social Media,Social Media Marketing,Twitter — Tags: , , , , ;

Is Google’s AdWords Express Right for Your Hotel?

David Sotelo by
on January 23rd, 2012

Online advertising is growing at fast pace and is actually projected to surpass print in spending for the first time in 2012. AdWords specifically has been successfully helping companies generate more business for many years but many are unaware of Google’s AdWords Express. Google AdWords Express is online advertising that aims to make advertising as easy as possible for local businesses by doing most of the work for them. Google automatically manages many of the components that you will find in traditional AdWords such as keywords, bid setting and managing those bids. It’s ideal for businesses that would like to get involved with paid advertising but may not have the time or resources to analyze and manage advertising campaigns.

So what exactly does AdWords Express do for you to make the process simpler for the advertiser? Well there is quite a few including managing your keywords, bids and targeting your ads. There is no need to deal with analyzing keywords or figure out the best areas or demographics. Since Google is doing most of the work you can have some relief that they will attempt to optimize your ads based off their ever changing algorithms.  What you will have to do is give some basic information about your company, determine your budget and Google will take care of the rest. You don’t even need a website to participate; Google can direct potential customers to a Google Places page or Google+ page.

This may sound great and it could be for the right individuals but there are some concerns you should be aware to determine if AdWords Express is right for you. Paid advertising is not rocket science but there is a fair amount optimizing to do and it can be somewhat complex which can really be a big difference for your business’s bottom line. Optimizing your online advertising requires that you test different ads and see which ones are performing well and which ones are not. You want to know which ad’s have lower click through rates (ctr) and conversions so you can decide whether you should improve the ads or scrap it all together. There are negative keywords that may need to be included to eliminate people who may not want what you’re selling.  You want to know which exact keywords, or phrases are generating the most clicks and determine if a bid should be raised or lowered.

AdWords can be a very efficient and effective way to generate business online but it can be quite consuming and so if you don’t have the time or resources to dedicate to paid advertising then AdWords Express may be just what you are looking for. AdWords Express takes the guess work and know how out of paid advertising and that is not always a good thing. If you don’t have the time then AdWords Express is probably better than nothing and a good start but taking control of your ad campaigns is what you should eventually aim for.

Categories: Blog,Google,Internet Marketing,PPC — Tags: , , , , , , ;

7 Subjects to Spruce Up Your Hotel’s Blog

Golda Criddle by
on January 20th, 2012

In the age of micro-blogging social media sites like Twitter and Facebook, is blogging still an effective way for hotels to reach out to guests? Absolutely.  Although tweets and posts are a great way to instantly connect, blogging is an essential tool for story-telling.

People love stories. It is the reason why movies, books, and television are so popular today – we are always looking for the next great story. In a way, marketing is all about advertising a great story. The best way to tell a good story is with new, fresh content, and blogging is one of the best ways to generate interesting content. Further, you can convey much more information and spur more conversation with a blog post than a 140-word tweet.

Some may think that it’s difficult to think of a topic to write about every few days or even just weekly.  Luckily, hotels are part of the broad lifestyle category that covers many different avenues. Here are some ideas if your hotel blog is looking a little stale:

  • Local events:  Guests are always looking for cool things to do in the area, so why not help them out?
  • Hotel renovations: Perhaps your hotel is building an underground bar, or finally updating the pool. Post about them so that they are inclined to come see the new area!
  • Recipes: Perhaps your restaurant chef is a whiz at coming up with delicious food? Why not share a few of his recipes?
  • Local News: Guests are not only interested in the weather in the area. You can post about venue updates, renovations, or oddball news.
  • Spotlight loyal and frequent guests:  Tell their story on your blog – it’s an incentive to keep coming back!
  • Spotlight employee/Day in the life:  You can tell the story of a day in the life of a chef, hotelier, host, and much more. It’s also a great way to reward your employees!
  • Local venues:  Is there a happening bar, delicious taco spot or great theatre nearby? Tell your guests! You can even make a “best of” list! Once again, it’s yet another reason for them to come back.

Whatever you choose to blog about, make sure to add a personal touch to show that your hotel has a personality. Feel free to share your ideas below!

Categories: B2B & B2C,Blog,Hotel Internet Marketing,Hotels & Resorts,Hotels & Resorts,Internet Marketing,Social Media,Social Media Marketing — Tags: , , , , , ;

Stop SOPA: EMA “Goes Dark”

Renee Radia by
on January 18th, 2012

In case you haven’t noticed yet, big things are happening on the Internet today. Wikipedia, Reddit, Craigslist, Wired, and many other websites (both high and low traffic) have “gone dark” in protest of the House bill, the Stop Online Piracy Act (SOPA). Even Google is protesting, albeit in a less infringing way. The bill is designed to crack down on Internet piracy, and if passed, would put a huge damper on Internet sharing. The Department of Justice would be able to order an Internet service provider to cut off access to a website if it thought the site was promoting copyright infringement (i.e. if any individual user on the website posted copyrighted material). The DOJ could also require search engines such as Google to remove all links and search results to an infringing website.

Here at EMA, we are coming out against the SOPA bill. Our main page has “gone dark” today to oppose the bill as well. We support open-source, innovation, and free speech, and this bill would censor all of these. If passed, this bill could potentially allow the government to shut down, for example, Twitter, simply because somebody posted content that was copyrighted. And that just isn’t right. Websites that we all use everyday such as Youtube, Tumblr, Facebook, and Wikipedia would be drastically affected and risk being shut down at any moment. Yes, online piracy may be a problem, but there has got to be a better way to deal with it than censoring the Internet.

Join us in stopping SOPA by contacting your Senators and Representatives. You can black out your website today to come out against the bill. Together, we can end piracy, not liberty.

Categories: Facebook,Google,Internet Marketing,Social Media,Twitter,Websites — Tags: , , , , , , , ;

Hotels Are Looking To Get More Involved in the Search Engine Game with Roomkey

David Sotelo by
on January 16th, 2012

Ask any hotel manger or owner and they will tell you the importance of search engines and how they impact their bottom line. Online bookings are what are most important to a hotel and there are 6 hotels are looking to break away from the mold. Choice Hotels International, Hilton Worldwide, Hyatt Hotels Corporation, InterContinental Hotels Group, Marriott International and Wyndham Hotel Group have formed a new hotel search engine called Roomkey. There are few reasons they have partnered together to form this but one of the primary ones is to lessen their dependency upon the online travel agencies (OTA’s) and reduce their commission paid to them.

Roomkey.com will allow users to search through all 23,000 hotels in the company’s brand and will give them access to the hotel company website. Roomkey is striving to make the hotel search experience as easy as possible for the user by giving them an organized and clean site as well as offering them the lowest hotel rates that are available from the hotel websites. In addition to discounted and advance purchase rates the potential guest will also have an opportunity to receive program credits that they cannot get though an OTA when they book though roomkey.

The big issue here is the commissions that are paid to online travel agencies. Hotels can often times pay OTA’s such as Expedia and Travelocity anywhere from 5 to 30 percent and sometimes as high as 60 percent. There doesn’t seem to be any slowing down for the OTA’s with 45% off all online hotel bookings in the United States going to them in 2011. The site is in beta and will officially launch the non beta version sometime in March. This should be interesting how well this turns out and could be a great tool especially if these hotels are the type of hotels you stay at when traveling.

Categories: Blog,Hotel Internet Marketing,Hotels & Resorts,Internet Marketing,SEO — Tags: , , , , , , , ;

What Social Search Means For Hotels

Golda Criddle by
on January 13th, 2012

The tech community is abuzz because of a change in Google Search this week. Google started rolling out personalized results into its search results this week, calling it “Search Plus Your Web.” Now, when users are signed into Google, Google+ Profiles, Pages and other content will show up in their searches. The move is not a complete delve into social search, as there are still “global search results,” which will toggle on when clicking the button on the upper right hand corner of results or by signing off.

The idea behind Google’s new social search is not new; content shared by friends is more relevant than that shared by strangers. People have been conducting their own social searches using social networks like Facebook and Twitter for years by asking for recommendations directly. “Search Plus Your Web” automates this process and allows for instant results rather than waiting for someone to actively respond.

Many social networks and travel sites not associated with Google such as Twitter, Facebook, Yelp and TripAdvisor are displeased with the changes because they “favor” Google+ Pages, Profiles and pictures over their own by placing them on top of search results. Google also displays Google Maps , Google+ Profiles, and Places pages on the right-hand side of searches for places.

What does all of this change mean for hotels? They can no longer afford to ignore Google+ and Google Places as a growing social network. Google is the largest search engine, and it is commonly known that many people do not look past the first page of their search results. A Google search for “hotels in Beverly Hills” will bring up the page below, with personalized results at the very top of the page. When a traveler sees that someone in his or her network has posted about a hotel in the area they are researching, as long as it is a positive review/post, it is likely that they will consider that hotel over random results further down on the page.


Further, a search for information on a specific hotel (such as Four Seasons, pictured below) will bring up not only personalized results at the top, but also its Google Places on the right-hand side with maps, pictures and information such as prices, bus lines and ratings. Having all this displayed is valuable because customers instantly have potentially enough information to decide whether or not to stay at this hotel right without even leaving the search results.


Since Google Places pages are now such a big part of Google search results, hotels should take care to create, moderate and liven up their pages by answering questions like these:

  • Does your hotel’s Google Places page contain pictures? If not, it certainly should. If so, do they highlight the positive aspects of your hotel? It may be time to update those older pictures, especially if the hotel has recently gone through renovations.
  • Where do you stand in terms of reviews on Google Places?  If many of your reviews are negative, perhaps you need to work harder to encourage happy guests to review on Google Places.

How do you think Google’s “Search Plus Your World” will affect your hotel? Feel free to share your thoughts below!

Categories: B2B & B2C,Blog,Hotel Internet Marketing,Hotels & Resorts,Internet Marketing,Photo & Video,Social Media,Social Media Marketing — Tags: , , , , , ;
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