As most people know, Las Vegas has a reputation for staying ahead of the game, so it should come to no surprise that this exhilarating city is leading the way in hotel social media marketing. Executives at popular properties like Planet Hollywood, Palms Las Vegas and Caesar’s Palace are fully embracing social media with a consistent flow of packages, promotions and contests. And what’s even more remarkable is that these social resources are now being used to narrow down target markets in ways that help these hotels build relationships with users, attract new customers and expand their overall reach.
The New World of Customer Relations
Palms Las Vegas
Banking on the loyal following of influential social media stars, the Palms Las Vegas is developing a Klout Klub. For those of you who are unfamiliar with Klout, it is a sophisticated ranking system that assigns a score to each individual based on his/her ability to influence others through social networks. The popular hotel is planning to use this tool to their advantage by giving guests with high Klout scores a celebrity style visit with upgraded rooms, extra amenities and exceptional service. Of course, this is all done to help the hotel receive the status, publicity and reach that other traditional media outlets are incapable of doing.
Caesar’s Entertainment
In a partnership with Topguest.com, Caesar’s Entertainment plans to reach their social audience through a new kind of check-in. On April 21, the popular hotel group announced that visitors at Vegas hotels like Caesars Palace, Planet Hollywood, and Paris Las Vegas can now receive Total Rewards® points simply by ‘checking-in’ or taking pictures via Foursquare, Facebook and other popular location based services. With the right execution, this campaign will essentially help boost positive sentiment, get new guests in the door and create a greater social presence.
Wynn Las Vegas
The Wynn Las Vegas has transformed its Twitter account into a virtual concierge desk. If social media users are ever in a bind, they can simply tweet their questions, complaints or even praises to @WynnLasVegas and the hotel will actually get back to them in a timely manner. With a following of over 380,000 tweeple, this new form of customer service has sure gained the luxurious hotel the social status most properties desire. And now whenever the hotel has a new promotion, contest or package, employees can be sure that they will reach the computer screens of hundreds of thousands of potential customers.
What to Expect Next
This is just the beginning of what is sure to become a whole new segment of hotel marketing and customer relations. As seen through these examples, social media provides properties with the tools needed to target their most influential guests, and this knowledge can easily be used to help leverage a hotel’s brand. In fact, according to the most recent ITB World Travel Trends Report, travelers using social media in the United States generate about $102.9B for the domestic US tourism sector while non-social media users only produce around $69.5B. So before you start writing off your guests, you may want to check-in on the benefits of social media.
One thing is for sure, you can bet your money that Las Vegas is taking full advantage of this new way of marketing…
















